1. Overview & Commitment
Payal Book House ("we", "our", or "us") respects your personal privacy. This Privacy Policy describes how we collect, use, store, and safeguard your personal details when you browse or make purchases on our platform.
2. Information We Collect
We only collect information necessary to provide you with seamless bookstore services:
- Personal Identification Details: Full name, email address, contact phone number, and delivery address provided during checkout or account creation.
- Payment Information: All online payments are handled directly by PCI-DSS compliant, RBI-authorized payment gateways (e.g., Razorpay, UPI, Net Banking). Payal Book House does not view or store your credit/debit card numbers or UPI PINs.
- Device & Usage Data: IP address, browser type, operating system, and pages visited, collected via standard server logs to maintain platform security and performance.
3. How We Use Your Data
Your data is used solely for the following legitimate business purposes:
- Processing and delivering book orders to your designated shipping location.
- Sending order confirmations, tracking alerts, and invoice documentation.
- Responding to your customer support inquiries and book availability requests.
- Optional notifications about new exam guides, book releases, or festive discount codes (you may opt out anytime).
4. Cookie Policy
We use small data files called "cookies" solely to remember items in your shopping cart, maintain login state, and understand general site usage trends. You may choose to disable cookies through your browser settings, though certain checkout features may require cookies to function correctly.
5. Third-Party Sharing Restrictions
We never sell, rent, or trade your personal data with third-party marketers. We share your information exclusively with essential service partners: logistics carriers (such as Delhivery or India Post) strictly for delivery purposes, and government authorities only when required by applicable Indian law.
6. Data Security
We deploy standard SSL/TLS encryption throughout our platform to protect personal data during transmission. Access to customer records is restricted to authorized personnel only.