Refund & Return Policy

1. 7-Day Replacement & Return Guarantee

Customer satisfaction and student trust are our highest priorities. If you receive a book that is defective, damaged in transit, or different from what you ordered, you are eligible for a replacement or full refund within 7 days of delivery.

2. Eligible Grounds for Replacement / Return

• Damaged or Torn Condition: Pages missing, torn binding, misprinted text, or water-damaged copies.
• Wrong Item Received: The delivered title, subject, or author differs from your ordered item.
• Wrong Syllabus Edition: If an outdated edition was shipped instead of the advertised latest syllabus edition.

3. Non-Refundable / Non-Returnable Items

The following items cannot be returned or refunded:

• Books where sealed access codes, scratch cards, or accompanying CD/DVD seals have been opened.
• Books showing evident signs of use, customer markings, highlighted lines, or intentional physical wear.
• Requests submitted after the 7-day delivery window has expired.

4. Step-by-Step Return Process

1. Take clear photos of the book, parcel packaging, and invoice highlighting the defect or incorrect title.
2. Share the photos along with your Order ID via WhatsApp to +91-8824962419 or email support@payalbookhouse.com.
3. Our team will arrange a reverse pickup from your address within 2-3 business days. If reverse pickup is unavailable in your pin code, we will reimburse standard India Post Speed Post charges.

5. Refund Processing Timeline

Once the returned book is received and verified at our Jaipur facility:

• Replacement: A fresh replacement copy is dispatched within 24 hours at no extra charge.
• Refund: If you prefer a refund or if the replacement is out of print, your refund will be credited to your original payment method within 7 to 10 business days.